1.1 “Buyer” means the person who buys or agrees to buy the Goods from the Seller.
1.2 “Conditions” means the terms and conditions of sale set out in the document and any special terms and conditions agreed in writing by the Seller.
1.3 “Delivery Address” means the address specified overlead to whom the Seller will deliver the Goods.
1.4 “Delivery Date” means the date specified overleaf when the Goods are to be delivered.
1.5 “Goods” means the articles that the Buyer agrees to buy from the Seller.
1.6 “Price” means the price excluding VAT where applicable for the Goods set out overleaf.
1.7 “Seller” means Oak Tree Mobility Limited.
2 Conditions Acceptable
2.1 These conditions shall apply to all contracts for the Sale of Goods by the Seller or it’s authorised distributor or agent to the Buyer to the exclusion of all other terms and conditions.
2.2 The Buyer acknowledges that the Seller has informed him/her that any special conditions on which he/she intends to rely should be endorsed overleaf and that he/she has endorsed such items as are set out thereover.
2.3 All orders for the Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.
3 The Price and Payment
3.1 The price shall be the price set out overleaf, VAT may be due at the official rate at the date of the invoice.
3.2 A deposit of 50% of the Price will be paid on the date hereof and the balance of the Price will be paid on delivery. The Seller may alter the value of the deposit subject to the specific provisions of Condition 2.2.
3.3 The deposit is paid subject to the specific provisions of Condition 6.
3.4 In the case of sales financed by way of loan from a finance company a deposit may be required at the discretion of the finance company. The Goods will be delivered after the credit application has been approved and any authorisation notes of documentation required by finance company must be signed.
4 Warrants and Liability
4.1 The Goods purchased are Warranted from the date of Delivery against faults arising due to defects in manufacture of materials according to the Warranty stated on the Order. Parts replaced under this Warranty will be covered for the balance of the Warranty period.
4.2 The Warranty does not provide cover for wear and tear, such items as batteries, upholstery, or any other item which may need replacing due to normal wear and tear or misuse of the product. Callout and/or labour charges may apply at the Buyer’s expense.
4.3 After the warranty period expires the Seller reserves the right of discretion to repair faults and to charge a reasonable fee for any work undertaken at that time.
4.4 The Warranty is between the Seller and the Buyer of the Goods purchased overleaf and is non-transferable.
5.1 Any delivery date quoted is approximate and the Seller shall not be liable for any delay in the delivery of Goods beyond it’s reasonable control.
5.2 Working days, including delivery days, are Monday to Friday.
5.3 We can only hold finished products that are ready for delivery for a maximum of three weeks, after which time holding charges may apply.
6 Variation to Design/Specification and acceptance of the Goods
6.1 The Seller reserves the right to vary or alter the design/specification of the Goods ordered without notice and at any time prior to delivery provided that such variation or alteration does not materially affect their quality of performance.
6.2 If the Seller has to lower the specification it will give prior notice thereof to the Buyer together with any Price adjustment and the Buyer may determine the contract at any time within seven days thereafter, and the deposit shall be returned.
6.3 The Buyer shall inspect the Goods and give notice of any alleged defects apparent on inspection within a reasonable time of taking delivery and in any event before use. Any alleged defects reported after such a reasonable will be considered at the discretion of the Seller.
7 Passing of Property
7.1 Passing of Property shall occur at such a time as the goods are paid for in full according to the Price set out overleaf and delivered. Until that time the goods remain the property of Oak Tree Mobility Limited.
7.2 Risks shall pass on Delivery of the Goods.
8 Complaints Procedure
8.1 Please always contact Customer Services by telephone in the first instance.
9.1 All refunds, in part or in full, may take up to 28 days to process from the date agreed.
10 Proper Law of Contract
10.1 This Contract is subject to the Law of England.
11 Notice of the Right to Cancel
11.1 You have the right to cancel the contract if you wish, within seven calendar days starting on the day this Notice of the Right to Cancel is issued. Cancellation should be communicated in writing by delivery, post or electronic mail to the person named overleaf. The cancellation form may be used to exercise this right and can be issued in person or sent by post – in which case you are advised to obtain a certificate of posting or recorded delivery slip. The name and address to send this notice is: Oak Tree Mobility, Middleton House, 65 Whitchurch Lane, Bishopsworth, Bristol, BS13 7TE. This notice of cancellation is deemed to be served as soon as it is posted or sent.
11.2 You may instruct us to commence work prior to the expiry of the cancellation period. If you do so and later cancel within the seven calendar days reasonable payment may be due for work carried out.
Please note that we do not currently sell any of our goods online. These terms and conditions will apply if you subsequently order goods from us following a visit at your home by one of our sales representatives.